1. Personal data we may collect about you
Your contact details – such as name, address, email, telephone, mobile phone. We obtain this information directly from you (e.g. when you sign up to receive our newsletter or become a registered user of our services).
Your registered user details and history – such as username, password, details of services, service history. We obtain this information directly from you (e.g. when you become a registered user) and from your use of our services.
Your preferences – such as whether or not you want to receive marketing communications.
2. How long we keep your personal data
We will normally keep your personal data for as long as you remain a customer of ours and thereafter for a period of seven years. If, after this point, we have not exchanged any communications, we will delete your data in accordance with our retention policy.
3. Transfers of your data out of the EU
Personal data on our systems are only accessible by appropriately trained staff who need to access your personal data as part of their job. All access is tracked through individual login credentials and audit trails.
We only use third party service providers where we are satisfied that the security they provide for your personal data is at least as protective as the security we use ourselves.
5. Links to other websites
Please note, this website contains links to other websites that are not controlled by us. These links are provided for your convenience. We are only responsible for our privacy practices and our security. We recommend you check the privacy policies for any other websites that you visit.
We use the following types of cookies:
Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site and to improve its functionality and your browsing experience
Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also help us measures the effectiveness of our marketing campaigns.
How to turn off cookies
If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. More information about cookies, including how to block, delete or disable them, can be found at
As a company that operates in the European Union, we understand and take seriously our responsibilities under GDPR.
We understand that we must ask for your permission to contact you with marketing information. For more details about how we do this please see the Marketing section above.
We also understand that we must inform you about the ways in which we use your data and the lawful basis for processing it. As a company, we use the GDPR lawful basis for processing of “Contract” to process your personal data.
In section 1 we have laid out the data we may hold on you, to help you understand how we use this data these are some examples of how we use your data:
Your name and email address:
– May be used to greeting you in the app, or to contact you regarding our services if there was an important update required.
– We may store, or use a 3rd party to store, your address information details
We also use your data if you contact us with a support query to help you with your request. We may store a recording of our calls for training or coaching purposes.
Where we may use a 3rd party provider to store data on our behalf we take utmost care to ensure they adhere to the same regulations we do.
9. Contact us
Contact Real Money Transfer data protection manager at firstname.lastname@example.org
General contact email: email@example.com
Corporate Address: 26 High Street, NW10 4LX, Harlesden, London