Privacy policy

Real Money Transfer  wants to explain to you…

Privacy policy

This Privacy Policy explains how we at Real Money Transfer obtain, use and disclose your personal data and how you can contact us if you have any questions or want to exercise any of your privacy rights. Real Money Transfer takes its privacy responsibilities very seriously and has implemented measures designed to protect your personal data and ensure compliance with applicable laws.

  

1.  Personal data we may collect about you

Your contact details – such as name, address, email, telephone, mobile phone. We obtain this information directly from you (e.g. when you sign up to receive our newsletter or become a registered user of our services).

Your registered user details and history – such as username, password, details of services, service history. We obtain this information directly from you (e.g. when you become a registered user) and from your use of our services.

Your preferences – such as whether or not you want to receive marketing communications.

Your activities on this and other websites – such as how many times you visit a site, which pages you go to, traffic data, location data and the originating domain name of your internet service provider (obtained through the use of cookies on this site – see further the paragraph 6, “How we use cookies”).

 

2. How long we keep your personal data

We will normally keep your personal data for as long as you remain a customer of ours and thereafter for a period of seven years. If, after this point, we have not exchanged any communications, we will delete your data in accordance with our retention policy.

 

3. Transfers of your data out of the EU

 We do not regularly transfer personal data outside of the United Kingdom or the European Economic Area (EEA). However, Where we transfer data out of the EEA, we will take proper steps to ensure that it is protected in accordance with this Privacy Policy and applicable privacy laws.

 

4. Security

Personal data on our systems are only accessible by appropriately trained staff who need to access your personal data as part of their job. All access is tracked through individual login credentials and audit trails.

We only use third party service providers where we are satisfied that the security they provide for your personal data is at least as protective as the security we use ourselves.

 

5. Links to other websites

 Please note, this website contains links to other websites that are not controlled by us. These links are provided for your convenience. We are only responsible for our privacy practices and our security. We recommend you check the privacy policies for any other websites that you visit.

 

6. How we use cookies

 We use cookies when you visit our website. A cookie is a small text file which is placed on your computer (or other electronic devices) when you access our website.

We use the following types of cookies:

Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site and to improve its functionality and your browsing experience

Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also help us measures the effectiveness of our marketing campaigns.

We obtain your consent to the use cookies on this website via the cookie consent notice on our home page. If you use this website after the cookie consent notice has been displayed to you, we will take this as an indication that you consent to our use of cookies for the purposes described in this Privacy Policy.

How to turn off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. More information about cookies, including how to block, delete or disable them, can be found at

AboutCookies.org

 

7. Changes to this Privacy Policy

Privacy laws and practice are constantly developing and we aim to meet industry standards. Our policies and procedures are, therefore, under regular review. We may, from time to time, update our security and privacy policies. We will ensure our website has our most up to date Privacy Policy and suggest check this page periodically to review our latest version.

 

8. GDPR

As a company that operates in the European Union, we understand and take seriously our responsibilities under GDPR.

We understand that we must ask for your permission to contact you with marketing information. For more details about how we do this please see the Marketing section above.

We also understand that we must inform you about the ways in which we use your data and the lawful basis for processing it. As a company, we use the GDPR lawful basis for processing of “Contract” to process your personal data.

In section 1 we have laid out the data we may hold on you, to help you understand how we use this data these are some examples of how we use your data:

Your name and email address:

– May be used to greeting you in the app, or to contact you regarding our services if there was an important update required.

Your address:

– We may store, or use a 3rd party to store, your address information details

We also use your data if you contact us with a support query to help you with your request. We may store a recording of our calls for training or coaching purposes.

Where we may use a 3rd party provider to store data on our behalf we take utmost care to ensure they adhere to the same regulations we do.

 

9. Contact us

Contact Real Money Transfer data protection manager at info@realmoneytransfer.eu

General contact email: info@realmoneytransfer.eu

Corporate Address: 26 High Street, NW10 4LX, Harlesden, London

Phone: 020 3745 5471